company.pages.careers.positions.customer-success-manager.title
Location: Heidelberg, Germany
Employment Type: Full-time
2+ years
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About the Role
company.pages.careers.positions.customer-success-manager.description
Requirements
- Experience in customer success or account management
- Strong communication and presentation skills
- Problem-solving and analytical abilities
- Experience with CRM systems
- Gaming industry experience is a plus
Responsibilities
- Manage client relationships and ensure customer satisfaction
- Conduct product training and onboarding sessions
- Monitor customer health metrics and identify growth opportunities
- Collaborate with product team on customer feedback
- Create and maintain customer success documentation
company.pages.careers.positions.benefits
- Base salary plus commission
- Health and dental coverage
- Professional development
- Team events and activities
- Modern office environment